Card Number generation is possible using either:

  • Pre-Printed Loyalty Cards
  • System Generated Card Numbers: Creation of custom number schemes and generation of bulk numbers for distribution is offline mode is also provided in this mode

Allocation of card numbers and number series to different stores is based on the mode of operation. When in online mode, the numbers are issued in real time to the requesting POS while when in offline mode the distribution can be configured based on a combination of Store Codes and Store Group Codes

This feature allows definition of many combinations of criteria and user defined rules to configure and running multiple Loyalty Schemes. The heart of the application has the following features:

  • Many Criterion combinations such as Customer Group, Item Group, Item, Promotion Scheme, Layaway Plan etc.
  • Definition of Loyalty Points based on Quantity and Value with the ability to mark certain selections as exempt from the scheme
  • Ability to include all possible criteria combinations using an “All” option
  • Comprehensive Exclusion Rules that exclude items with Discount Overrides or Items marked as Promotional or items on Layaway etc.
  • Possibility of running multiple schemes at any given point in time with the ability of Versioning each scheme
  • Award of Loyalty Points based on Conflict Resolution rules and Hierarchal Fallback of Criteria Groups
  • Detailed Audit Trails for all Scheme modifications within the system and much more

All registered Loyalty Customers fall in one of the many user defined levels that is the basis for redemption of Loyalty Points. Some useful features of level based Redemption are:

  • User Defined Levels e.g. Silver, Gold and Bronze
  • Different Points-to-Currency conversion ratio for each level
  • Different redemption percentage against an invoiced amount for each level
  • Different threshold limits and rules for upgrade to the next level or downgrade to a level below
  • Level versioning rules
  • Current Level and Fallback based redemption methods where the first allows for redemption of points by calculating points based on the current level of the user while the latter begins with the current level and iterates the next lower slab definitions when the threshold limit is exhausted

This feature allows the functional administrator to manage the Loyalty Rewards in an effective manner. It is possible to award both points and currency to the loyalty customer simultaneously from multiple and simultaneous active plans. This module provides the features such as:

  • Award and redemption of points and currency in a hybrid configuration.
  • Points Journal that displays the minutest of details pertaining to award and redemption of points by a customer
  • Loyalty Point Aging provides a time frame based aging of earned points either on the Customer Group, Customer ID or a Loyalty Card Number
  • Loyalty Customer Status provides a flexible mechanism of upgrading or downgrading the status of a customer either in an automatically configured or a Manually Batch Process based manner.